Zelle, a popular peer-to-peer payments app, has announced that it is now offering refunds to customers who have been victims of imposter scams. This refund program is part of Zelle’s commitment to protect its customers’ money and keep them safe while transacting on the platform.
Imposter scams typically involve a victim being contacted via email, text message, or phone call and being asked to send money to a different bank account, often for reasons related to a fraudulent prize or business opportunity. Unfortunately, many people fall for these scams and end up sending thousands of dollars to the wrong bank account.
The refund program from Zelle will cover any losses up to $60,000, which are related to a customer sending money to an account after being contacted via email, phone, or text message. In order to be eligible for the refund program, the customer must contact Zelle’s customer support within 60 days of sending the money.
In addition to providing refunds to customers, Zelle is also offering fraud awareness resources and tips on its website for customers to make sure that they don’t fall victim to these scams. This includes information on how to recognize a scam email or text message, as well as advice on how to stay up to date on the latest fraud schemes.
The refund program from Zelle is designed to help protect customers from being victims of imposter scams, and is a great example of how the company is committed to providing a safe, secure platform for peer-to-peer payments. By providing resources and offering refunds, Zelle is making it easier and safer for customers to send money to each other without having to worry about being tricked.